Our Promise

Your satisfaction is our priority. If you’re not happy with your purchase, we’re here to make it right.

When Refunds Apply

• Return Period: Items must be returned within 7 days of purchase.

• Condition: Products must be in perfect condition, unused, and in their original packaging. Proof of purchase is required.

Items We Can’t Refund

• Gift cards

• Digital downloads or software

How to Request a Refund

1. Contact us at venerapetalprose@gmail.com within 7 days of receiving your item to initiate the return process.

2. Return the item to us. Customers are responsible for return shipping costs unless the item is defective.

3. Once we receive and inspect your return to ensure it meets our criteria, we will process your refund within 5-7 business days.

Important Notes

• Items that do not meet the above criteria will not be eligible for a refund.

• If you request a refund and the item is damaged or incomplete upon return, we reserve the right to decline the refund.

If You’re Waiting for a Refund

If it seems like your refund is taking a while, we recommend checking with your bank or credit card company. They might need extra time to process the transaction. If you’re still concerned, feel free to contact us.