Welcome to Venera Petal Prose Signature!
Thank you for choosing to shop with us. By accessing or using our website, you agree to follow these Terms of Service. If you have any questions or concerns, please don’t hesitate to reach out to us. If you do not agree to these terms, we kindly ask that you refrain from using our services.
Using Our Services
Eligibility: You must be at least 18 years old or have permission from a parent or guardian to use our services.
Responsible Use: We ask that you use our website and services in a lawful and respectful manner. Please do not misuse our content or interfere with others’ ability to enjoy our site.
Purchases: All orders placed through our website are subject to availability and our acceptance. We promise to keep you informed if any issues arise.
Order Policies
No Joybuyer Policy: Orders made with no intent to purchase will not be entertained. We reserve the right to cancel such orders without prior notice.
Unpaid Orders: Orders that remain unpaid for more than 24 hours without communication or valid reason will be automatically cancelled.
Deposits and Installment Payments: For orders requiring a deposit or installment plan, customers must contact us via WhatsApp to discuss their payment schedule. Customers are required to provide a payment date and inform us of any changes to that date. If the payment is not settled by the promised date without a valid reason, the order will be cancelled, and no refunds will be provided.
Last-Minute Cancellations: Customers who have completed payment and wish to cancel their order without any fault from the store (e.g., delays in delivery) must find a replacement buyer for their order. Refunds will not be issued in such cases.
Order Cancellations by the Store: We reserve the right to cancel orders at our discretion due to unforeseen circumstances. In such cases, affected customers will be fully refunded.
Product Availability: All products are subject to availability. In the event of unavailability, we will notify you promptly and provide a refund or alternative options.
Our Content
Everything you see on our website—from images to text—is either owned by us or used with permission. We’re happy to share our creations with you, but please don’t use them without our consent.
Limitation of Responsibility
While we do our best to provide great products and services, we can’t be held responsible for damages arising from your use of our website or products, except as required by law. We appreciate your understanding.
Changes to These Terms
We may update these Terms of Service from time to time. When we do, we’ll let you know by updating the date at the bottom of this page. Continuing to use our services means you accept the updated terms.